Terms and Conditions


I. Clarification of Purpose 

  • Unmasked is committed to making a positive difference in students' lives through peer support. 

  • Unmasked is NOT a crisis intervention service. Support is provided by users and does not constitute the practice of medicine, mental health therapy, or other professional healthcare advice, diagnosis, or treatment; the support provided by users is NOT a substitute for the knowledge, skill, and judgment of qualified psychiatrists, psychologists, physicians, and healthcare professionals. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding medical advice, diagnosis, or treatment.

  • If you are under a doctor's or other qualified healthcare provider's care, do not disregard the professional advice they provide or delay seeking professional care because of any exchanges with users or any information you may have read on this mobile application.

  • Unmasked does not make any express or implied warranties or representations of any kind. 

  • If you are under 18 years of age, you may only use Unmasked with the authorization of a parent or legal guardian who agrees to be bound by these Terms.

  • Unmasked, LLC is a legally independent organization.

II. Acknowledgement of Limitations

  • Unmasked moderators will do their best to remove malicious comments of any sort immediately, with a zero-tolerance policy. However, as per Section 230 of the 1996 Communications Decency Act, third-party commenters are not the speakers or publishers of information provided by Unmasked.

  • Unmasked is committed to user privacy. Please read our Privacy Policy for important information regarding the collection, use, disclosure, and retention of your Personal Information and your rights in relation to this. “Personal Information” refers to all information provided to Unmasked by users, including personally identifiable information. Unmasked ensures that when we process user-generated content and personal information, we comply with the requirements of applicable data protection laws and work to protect user data through anonymization and/or pseudonymization. Our Privacy Policy is incorporated by reference to these Terms & Conditions.

  • Unmasked moderators are not responsible for live, 24/7 monitoring of the Unmasked platform. Moderators will periodically remove content that violates Unmasked policies between 10:00 AM and 10:00 PM (in the time zone that corresponds to your school's geographic location). Users acknowledge, however, that live content moderation may not be available between these hours.

  • In-app direct messaging is a form of private communication between two users. Unmasked moderators do not have direct access to content posted on the mobile application via direct messaging. Users should alert Unmasked of content that violates company policies through the “Report User” functionality. However, if you have reason to fear for your safety, contact local law enforcement immediately.

  • Unmasked does not sponsor, oversee, or in any manner control face-to-face meetings between Unmasked users. Unmasked is not liable for damages arising from face-to-face meetings between Unmasked users. Please exercise the strictest caution if you choose to meet with another Unmasked user face-to-face.

  • Unmasked’s services are provided on an “as is” and “as available” basis. Unmasked makes no guarantee that its services will be uninterrupted, complete, timely, secure, or error-free. The foregoing disclaimers of liability apply to all claims of damages or injury, including those caused by any failure of performance, whether for breach of contract, tortious behavior, including negligence, or any other cause of action.

  • When a user creates or submits content to Unmasked, they grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sub-licensable license to use, copy, modify, adapt, prepare derivative works from, distribute, perform, and display such content and any identicon provided in connection with the content in all media formats and channels now known or later developed. We will never, however, publicly associate a user with their content unless explicitly authorized to do so by the user.

If you are experiencing a medical or mental health emergency, call 911 or your medical doctor immediately.